At Sg Casino, we are committed to protecting the privacy and personal data of every player who visits or registers on our platform. This Sg Casino privacy policy document has been drafted in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and reflects best practices aligned with the EU General Data Protection Regulation (GDPR) where applicable. We encourage you to read this page carefully so that you fully understand how we handle your personal information, what data collection practices we follow, and what privacy rights you hold as an Australian player. Data protection is at the heart of everything we do at Sg Casino, and this document explains every step we take to ensure your information security and confidentiality.
1. Identity of the Data Controller
Sg Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For all matters relating to Sg Casino data protection and user data processing, this entity acts as the data controller — meaning it determines the purposes and means by which your personal data is processed. If you have any questions or concerns about how Sg Casino handles your personal information, you may contact our dedicated Data Protection Officer (DPO) at the following address:
- Email: [email protected]
- Support: [email protected]
- Website: sg-australia.com
Our DPO is responsible for overseeing Sg Casino privacy compliance, conducting internal audits, and responding to any requests related to your data security or privacy rights.
2. Personal Data We Collect
Sg Casino collects a range of personal data categories in order to provide you with a safe, compliant, and enjoyable gaming experience. Below is a detailed overview of the types of personal information we may collect:
2.1 Identification Data
- Full legal name
- Date of birth (to verify you are of legal gambling age)
- Nationality and country of residence
- Government-issued ID documents (passport, driver's licence, national identity card)
2.2 Contact Data
- Email address
- Phone number
- Residential address
- Postal code
2.3 Financial Data
- Payment method details (credit/debit card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
- Transaction history including deposits and withdrawals
- Source of funds documentation (where required for KYC/AML compliance)
2.4 Gaming Activity Data
- Games played, bets placed, winnings and losses
- Session duration and frequency of play
- Bonus usage and promotional participation
- Responsible gambling settings and self-exclusion history
2.5 Technical Data
- IP address and geolocation data
- Device type, operating system, and browser information
- Log files and access timestamps
- Cookies and similar tracking technologies (see Section 6 for our full cookie policy)
2.6 Communication Data
- Records of live chat conversations with our 24/7 support team
- Email correspondence
- Responses to surveys and promotional communications
2.7 Sensitive Data
In limited circumstances — for example, when processing responsible gambling requests or handling legal disputes — Sg Casino may need to process sensitive categories of personal data. This is only done where strictly necessary and always with appropriate safeguards in place to maintain confidentiality.
2.8 Data from Third Parties
We may receive personal information about you from third-party sources such as payment processors, identity verification services, fraud prevention agencies, and marketing partners. This data is handled with the same level of care and data security as information we collect directly.
3. How We Collect Your Personal Information
Sg Casino data collection occurs through several channels:
- Registration and account creation: when you sign up, we collect the identification and contact details you provide.
- Deposits and withdrawals: your financial data is gathered when you make transactions using supported payment methods (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer).
- KYC verification: before processing your first withdrawal, we require mandatory Know Your Customer (KYC) documentation to confirm your identity and source of funds.
- Cookies and tracking technologies: our website uses cookies to collect technical and behavioural data automatically when you browse or play (see Section 6).
- Customer support interactions: when you contact us via live chat or email, we record your communications for quality assurance and compliance purposes.
- Third-party integrations: data may be passed to us by payment gateways, fraud detection services, and marketing partners in accordance with their own privacy notices.
4. Purposes of Data Processing
At Sg Casino, data processing is carried out for specific, legitimate purposes. We never use your user data for any purpose beyond those described below:
| Purpose | Description |
|---|---|
| Account management | Creating, maintaining, and securing your Sg Casino player account |
| Service provision | Enabling access to our 4,000+ games from 50+ providers, bonuses, and VIP programme |
| Legal KYC/AML obligations | Fulfilling Know Your Customer and Anti-Money Laundering requirements under applicable law |
| Security and fraud prevention | Detecting and preventing fraudulent activity, identity theft, and unauthorised access |
| Responsible gambling | Managing deposit/bet/loss/session limits, cooling-off periods, and self-exclusion requests |
| Communication | Sending transactional emails, promotional offers (where consent is given), and support responses |
| Service improvement | Analysing user data to enhance platform performance, game selection, and user experience |
| Legal compliance | Meeting our obligations under the Australian Privacy Act 1988 and international regulations |
5. Legal Basis for Data Processing
Sg Casino relies on the following legal bases when carrying out data processing activities:
- Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions you accepted at registration (e.g. account management, payment processing).
- Legal obligation: processing required to comply with applicable law, including KYC/AML, tax reporting, and regulatory requirements.
- Legitimate interests: processing that serves the genuine interests of Sg Casino or third parties, such as fraud prevention, platform security, and service analytics — provided these interests are not overridden by your rights.
- Consent: processing based on your explicit consent, such as receiving marketing emails or allowing non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6. Cookie Policy
The Sg Casino cookie policy explains how we use cookies and similar tracking technologies on our website. A cookie is a small text file placed on your device when you visit our platform. Cookies help us recognise returning visitors, remember your preferences, and deliver a smoother gaming experience. Our cookie policy distinguishes between the following categories:
6.1 Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features such as session management, login authentication, and security verification. You cannot opt out of essential cookies without affecting site functionality.
6.2 Analytical Cookies
Analytical cookies allow us to measure and analyse how players use Sg Casino, which pages are most visited, and where users encounter difficulties. This data collection helps us improve the platform. These cookies are only placed with your consent.
6.3 Functional Cookies
Functional cookies remember your preferences — such as language settings, currency, and responsible gambling limits — so you do not have to re-enter them every visit. They enhance user data personalisation without identifying you for marketing purposes.
6.4 Marketing Cookies
Marketing cookies track your browsing behaviour across our site and partner sites to deliver targeted advertising relevant to your interests. These cookies are only activated if you provide explicit consent. You can withdraw this consent at any time by adjusting your cookie settings on the Sg Casino website.
To manage your cookie preferences at any time, visit the Cookie Settings panel in the footer of our website or consult your browser's privacy settings.
7. Sharing Your Personal Data with Third Parties
Sg Casino does not sell your personal data to third parties. However, we may share your personal information in the following circumstances:
7.1 Payment Providers
When you make a deposit or withdrawal, your financial data is shared with our payment partners (e.g. card processors, e-wallet providers, cryptocurrency platforms) solely for the purpose of processing your transaction. These providers operate under their own strict data protection policies.
7.2 Regulatory Authorities
We may be required by law to disclose your personal data to government agencies, tax authorities, law enforcement bodies, or the Government of Curaçao's gaming regulator in connection with our licensing obligations or legal investigations.
7.3 Technology and Service Partners
We work with third-party providers for services such as identity verification, fraud detection, cloud hosting, and customer support software. These partners are contractually required to maintain confidentiality and only use your user data for the specific purpose for which it was shared.
7.4 Game Providers
Our catalogue of 4,000+ games is powered by more than 50 providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. These studios may receive limited technical data (e.g. player session tokens) to facilitate gameplay, but they are not granted access to your full personal data profile.
8. International Data Transfers
As an online casino serving Australian players but operating under a Curaçao licence, Sg Casino may transfer your personal data to countries outside Australia. When such transfers occur, we ensure appropriate safeguards are in place — such as standard contractual clauses, data processing agreements, or adequacy decisions — to protect your information security at a level equivalent to Australian standards. We are committed to maintaining Sg Casino data protection standards regardless of where your data is processed.
9. Data Security Measures
Sg Casino data security is underpinned by industry-leading technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:
- 256-bit SSL/TLS encryption: all data transmitted between your device and our servers is encrypted using the same standard employed by major financial institutions.
- Firewall protection: advanced network firewalls prevent unauthorised access to our systems and databases.
- Secure data storage: your personal data is stored on secure, access-controlled servers with strict authorisation protocols limiting who can view sensitive information.
- RNG certification: our Random Number Generators are independently certified by accredited testing laboratories, ensuring fair play and the integrity of your gaming data.
- Access controls: only authorised personnel with a legitimate need can access your personal information, and all access is logged and audited.
- Regular security audits: we conduct ongoing internal reviews and third-party assessments to identify and address potential vulnerabilities in our information security framework.
Despite these robust measures, no online platform can guarantee absolute security. If you suspect any unauthorised use of your account, please contact us immediately at [email protected].
10. Data Retention Periods
Sg Casino data storage practices follow the principle of data minimisation — we only retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Financial and transaction records | 7 years (AML/tax compliance) |
| KYC identity documents | 5–7 years after account closure |
| Gaming activity logs | 5 years after last activity |
| Customer support records | 3 years from date of interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Cookie and technical data | As defined by cookie lifespan (typically 30 days to 2 years) |
When data storage is no longer required, we securely delete or anonymise your personal data so that it can no longer be linked back to you.
11. Your Privacy Rights
As an Australian player, you benefit from a comprehensive set of privacy rights under the Australian Privacy Act 1988 and its Australian Privacy Principles. Where GDPR applies additionally, further rights may be available. Sg Casino privacy rights you may exercise include:
11.1 Right of Access
You have the right to request a copy of the personal data Sg Casino holds about you. We will respond to verified requests within 30 days.
11.2 Right to Correction
If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
11.3 Right to Deletion
Subject to legal retention obligations, you may request the erasure of your personal data — for example, if you close your account and we have no legal obligation to retain the data further.
11.4 Right to Restriction of Processing
You may request that we temporarily restrict data processing — for instance, while you contest the accuracy of your data or while we assess a legitimate interests objection.
11.5 Right to Data Portability
Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format, or transfer it directly to another controller.
11.6 Right to Object
You have the right to object to data processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, we will cease processing immediately.
11.7 Right to Withdraw Consent
Where processing is based on your consent (e.g. marketing emails, non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
To exercise any of these privacy rights, please send a written request to [email protected]. We may need to verify your identity before processing your request. We will respond within 30 days; complex requests may take up to 60 days, and we will notify you if an extension is required.
12. Supervisory Authority — OAIC
If you believe that Sg Casino has not handled your personal data in compliance with Australian privacy law, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) — the national supervisory authority responsible for overseeing compliance with the Privacy Act 1988.
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact our DPO at [email protected] first, as we are committed to resolving any concerns about Sg Casino privacy practices directly and promptly.
13. Responsible Gambling and Privacy
Sg Casino takes responsible gambling seriously, and this commitment intersects closely with our data protection obligations. When you set deposit, bet, loss, or session limits — or request a cooling-off period (24 hours, 48 hours, 7 days, or 30 days) or self-exclusion (6 months, 1 year, 5 years, or permanent) — we retain records of these requests to ensure your protective measures are honoured and cannot be bypassed. This data processing is carried out in your best interests and is considered a core element of our duty of care as a licensed operator. Your responsible gambling data is treated with the highest level of confidentiality and is never used for marketing purposes.
14. Children's Privacy
Sg Casino does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly intended for adults of legal gambling age. If we discover that a minor has registered an account or provided personal information, we will immediately suspend the account, delete the associated data, and report the incident as required by our regulatory obligations. If you believe a minor has accessed Sg Casino, please contact us immediately at [email protected].
15. Updates to This Privacy Policy
The Sg Casino privacy policy may be updated from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make material changes, we will notify registered players by email and display a prominent notice on the website. The effective date of the current version is always displayed at the top of this page. We encourage you to review this privacy policy periodically to stay informed about how Sg Casino data protection measures and your privacy rights may evolve.
Frequently Asked Questions (FAQ)
What personal data does Sg Casino collect?
Sg Casino collects identification data, contact details, financial information, gaming activity records, technical data (including cookies), and communication records. The full scope of our data collection practices is outlined in Section 2 of this privacy policy. We only collect personal data that is necessary for the purposes described in this document.
How does Sg Casino protect my personal information?
Sg Casino data security relies on 256-bit SSL/TLS encryption, firewalls, strict access controls, and regular security audits. Your personal information is stored on secure, access-controlled servers, and our information security measures are updated continuously to address emerging threats. For more details, see Section 9 of this Sg Casino privacy policy.
Can I request deletion of my personal data?
Yes. Under your privacy rights, you may request deletion of your personal data by emailing [email protected]. Please note that some data storage is legally required — for example, financial records must be kept for up to 7 years under AML obligations — and these cannot be deleted on request. However, all data not subject to such requirements will be securely erased upon a valid deletion request.
What is the Sg Casino cookie policy?
The Sg Casino cookie policy (Section 6) explains that we use essential, analytical, functional, and marketing cookies. Essential cookies are always active, while the others require your consent. You can manage your cookie preferences at any time through the Cookie Settings panel on our website.
Does Sg Casino share my data with third parties?
Sg Casino does not sell your user data. We share personal information only with payment providers, regulatory authorities, verified technology partners, and game studios — always under strict confidentiality and data protection agreements. Full details are provided in Section 7.
How do I contact the Sg Casino Data Protection Officer?
You can reach the Sg Casino Data Protection Officer by email at [email protected]. Our DPO is responsible for all Sg Casino privacy compliance matters and will respond to your enquiry within a reasonable timeframe. For general support, you can also use our 24/7 live chat or email [email protected].
What are my rights under the Australian Privacy Act?
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, your privacy rights include the right to access, correct, delete, restrict, port, or object to the processing of your personal data. You also have the right to withdraw consent to data processing at any time, and to lodge a complaint with the OAIC if you believe your privacy has been breached. See Section 11 for a full explanation of your Sg Casino privacy rights.
At Sg Casino, your trust is our most valued asset. We are dedicated to upholding the highest standards of privacy, data protection, and information security to ensure that your experience on our platform is not only exciting but fully secure and compliant. This Sg Casino privacy policy reflects our ongoing commitment to transparency, confidentiality, and respect for your personal data. If you have any questions about our data processing practices, cookie policy, or your privacy rights, do not hesitate to reach out to our team at [email protected] — we are here to help 24 hours a day, 7 days a week.